By Janet Malsch and Lee Lazenby, Open Arms Team
At the start of November, a lady called in to one of our Open Arms sessions at Wath Library. Ms S was seeking assistance and information about our services. Drawn to the welcoming environment, she decided to reach out.
Over a brew, she bravely shared her story. For the past five years, she had been in an on-and-off abusive relationship, which had left her unable to cope with anxiety and mounting debts. Determined to make positive changes in her life, she sought advice on how to address her financial challenges.
The CARD adviser attending the session, suggested two options. Either she attends the debt drop-in session at their main office in Rotherham between 09:30 and 12:30 or return in two weeks with the relevant paperwork as she needed more time. Ms S lived locally, so she opted to go back to the library.
On returning, the advisor referred her to the CARD debt team for further support. During her visit, she also had an open and heartfelt conversation with the Open Arms team, once again, expressing her struggles and her determination to move forward.
She later shared her gratitude, saying the support and care she received made her feel heard and valued, and now feels confident about tackling her financial situation in the hope of it leading towards a brighter future.
This story highlights the impact of creating a safe, welcoming and supportive environment for individuals in need and the power of small gestures in fostering hope and confidence.