By Janet Malsch and Lee Lazenby, the Open Arms team
Joanne, a retired lady, recently visited the Open Arms Project, she was welcomed warmly by our team with coffee, biscuits, and a friendly atmosphere before meeting with one of our Citizens Advice advisers.
During the consultation, Joanne shared that she had been facing significant personal challenges, including a brain haemorrhage, which had taken a toll on her. Despite her struggles, Joanne was unaware that she might be eligible for additional financial support.
Thanks to a thorough benefits check, it was discovered that Joanne was entitled to Pension Credit—a crucial financial aid for her. Not only did our adviser help her apply for this benefit, but they were also able to backdate the claim to the end of June. This resulted in a substantial payout, providing Joanne with a much-needed financial boost as the colder months approach.
Joanne expressed her gratitude to the team for their support and guidance. She is now in a much better financial position, allowing her to feel more secure and prepared for winter. Her experience highlights the importance of the Open Arms Project and the difference we can make in people’s lives by offering personalized support and advice.
This success story is a reminder of the positive impact we can have on those in need, especially during challenging times.