By Lynn Clarkson, Madiya Shokat and Sharon Smith, The Energy Know How Team
Lynn met a client at Brampton Parish Hall dementia cafe group. The lady has been having problems with British gas. She sent her meter readings to British gas by telephone, however, has not had a bill sent for the past two months and is anxious that she will have a large bill to pay. The lady has spoken to British gas over the phone, however, has still not received a bill. We discussed the client downloading the British gas app to her mobile phone so she can monitor her bills. I confirmed that usually when you send meter reading on the app you usually get a notification that your bill is ready to pay the following day, and you can access the bill and pay online. The lady said that this would help her, and she is to ask her sister to assist her downloading the app on her phone. I gave the lady my contact details and asked her to contact me in a weeks’ time if she is still having problems and I will meet up with her to try and assist further.