By Sharon Smith, Lynn Clarkson and Madiya Shokat, the Energy Know How Team
A Client got in touch with Madiya from the energy team. Madiya previously met the Ms J* at the Eastwood Village Primary School who wanted some energy advice and she chose to meet at Clifton Learning Partnership as it’s close by to where she lives. She recently moved here to the UK, and she is struggling to understand how her bills work. Ms J bought her bills with her and one of the letters that she was struggling to understand was the breakdown of her bill. Madiya explained to her how much is going towards her electric and how much is going towards her gas. Ms J didn’t realise it will be one bill for both gas and electric in total as a direct debit. Ms J also realised that so far, her gas has been higher than her electric and didn’t understand why. She was asked if she is using her gas more than electric and mentioned she is cooking every day and using her gas for that as well as using the gas to make tea. Ms J was advised to lower this and try to make her tea using the kettle and when making food, see if she can make food that can last a couple of days, to save her using her gas every day. Ms J was also advised of some energy saving tips around the household to help her save on her energy annually. She was offered a green doctor as well which Madiya filled out with them. So, she is aware of the minor draught proofing that will be set out in her property. Ms J was very pleased with the amount of help offered to her.
*name has been changed.