Client B had been a member at the Social Supermarket since last year. Although they were not ready to engage with any money support at the time they have kept in contact with the project. They recently had to submit their PIP review and were worried about doing this alone. They struggle to engage online and prefer doing things face to face. We signposted them to some drop-in sessions they could attend in person and even gave them a call on the day before they set off to the session to check they were okay. They gave us a couple of updates throughout the morning about how it was going and when we arrived at the Social Supermarket, we were told they had just dropped in on their way to post the form off and had the biggest smile you can imagine on their face. This been such a massive positive step forward for them.