Author: Laura

By Janet Malsch and Lee Lazenby, the Open Arms team

Joanne, a retired lady, recently visited the Open Arms Project, she was welcomed warmly by our team with coffee, biscuits, and a friendly atmosphere before meeting with one of our Citizens Advice advisers.

During the consultation, Joanne shared that she had been facing significant personal challenges, including a brain haemorrhage, which had taken a toll on her. Despite her struggles, Joanne was unaware that she might be eligible for additional financial support.

Thanks to a thorough benefits check, it was discovered that Joanne was entitled to Pension Credit—a crucial financial aid for her. Not only did our adviser help her apply for this benefit, but they were also able to backdate the claim to the end of June. This resulted in a substantial payout, providing Joanne with a much-needed financial boost as the colder months approach.

Joanne expressed her gratitude to the team for their support and guidance. She is now in a much better financial position, allowing her to feel more secure and prepared for winter. Her experience highlights the importance of the Open Arms Project and the difference we can make in people’s lives by offering personalized support and advice.

This success story is a reminder of the positive impact we can have on those in need, especially during challenging times.

By Rob Gooding and Rachel Cole, the Tenant Involvement team

Following on from the highly successful Tenant Connectors Pool event in July, this month RotherFed staff hosted a taster session for the interested tenants to join the HIP (Housing Involvement Panel) and Scrutiny panels on a watching brief to see if the panels were suited to them and gain a better understanding of what the panels do.

The first of these were the Scrutiny panel held at Springwell Gardens, this saw four excited new tenants join the panel for the first time, supported by RotherFed staff these tenants sat an observed the meeting until they felt comfortable enough to join in the session, this gave the cohort of new tenants a valuable insight into what the panels do at their monthly meetings, after the watching brief three of those tenants said they would like to join the panel on a more permanent basis not adding more tenants voices to the diverse mix of tenants already attending the panel.

The second event was a watching brief for the HIP meeting, this was held at Springwell gardens over teams, so the four new tenants could be supported by RotherFed staff and ask questions that they might not have asked in the more formal settings of Riverside House, the tenants were all excited to see how these meetings run and what information they find out in them. At the end of the meeting, I’m happy to say that all four of them would like to join the panel moving forward, these tenants have now been paired with a tenant mentor to support them in future meetings.

Moving forward to build on the success of these sessions we would like to host more of these events to open this offer up to as many tenants of Rotherham as we can.

By Dan Barron and Sam Dixon, The Heat of the Community Project

A local community group has been making a significant impact on the lives of residents in Canklow, thanks to generous funding. The group, based at the Canklow Pavilion, has successfully launched a variety of free activities, providing essential support, social connection, and opportunities for personal growth.

One of the group’s most popular offerings is their Zumba sessions, which have proven to be a fantastic way for residents to exercise, improve their well-being, and have fun. The sessions have been so successful that they often reach capacity, demonstrating the strong demand for such activities.

In addition to Zumba, the group also hosts crafting sessions, coffee mornings, and allotment sessions. These activities provide a welcoming and inclusive space for residents to socialize, learn new skills, and connect with nature.

The funding received has been instrumental in enabling the group to offer these valuable programs. It has allowed them to rent the Canklow Pavilion, a vital community space, and has helped to cover the costs of running the activities.

As a result of the group’s efforts, over 139 people have benefited from their programs, including those who were previously isolated or struggling with their mental and physical health. The group has also been successful in signposting residents to other support services, ensuring they have access to the resources they need.

Looking ahead, the group is committed to expanding their reach and impact. They are actively seeking additional funding to support their activities, and they are exploring partnerships with other organisations to ensure the sustainability of their programs.

By Debra Gill, Tenant Involvement Innovation Officer

I recently met a lady in a neighbourhood centre during a group session, who told me that she uses her iPad for her hobbies such as crafting, but she was finding it increasingly difficult, due to her having Parkinsons Disease. I told her about the built in accessibility features on iPads, and we arranged to meet in the library the following week, where it would be quieter.

We spent two sessions going through the built in touch accommodations on the ladies iPad and phone. Customising her devices to recognise her personal tap which is not quite concise or on-target as a single tap.

Resources were produced with instructions on how change the settings to ignore repeat taps in case she wants to change more of the accessibility features going forward.

We also worked on Using Pages on iPad, to create documents and importing graphics. We worked on changing font colours and sizes, and the different templates available.

By setting the accessibility features on this lady’s device, she is now able to continue with her hobbies and has found it much easier to be able to use.

By Rob Gooding and Rachel Cole, the Tenant Involvement team

RotherFed have supported Rotherham Deaf Futures for over 10 years now.  They meet at Springwell Gardens Community Centre every Friday where they get together for social purposes as well as having an interpreter present who helps with day-to-day issues and their correspondence.  Being profoundly deaf, this community struggles with daily issues and they are very isolated, which is why this group and the support we offer is very important to them. RotherFed have secured funding for the group to enable this to happen.

We now hold regular engagement session with the group, once every 6 weeks and at the last session RotherFed staff identified a housing issue faced by one of their members. The member, a longstanding participant in the Rotherham Deaf Futures group, was experiencing significant challenges in obtaining repairs to their home which were required immediately. This situation was exacerbated by a range of health conditions, that necessitated a warm living environment.

Recognizing the urgency of the matter, RotherFed staff immediately liaised with the local ward councillors to get the resident the help and support they needed with the repair process. This approach ensured that the tenants housing needs were met promptly.

In addition to addressing the immediate repair requirements, RotherFed and Its partners explored opportunities to enhance the property’s energy efficiency. By collaborating with RotherFed’s Energy Project, we arranged for The Green Doctors, to conduct a thorough assessment of the property. The aims of this assessment were to identify potential upgrades and recommended cost-effective solutions to reduce energy consumption and lower utility bills, this could be simple things like installing LED light bulbs and radiator tinfoil’s, thereby improving the member’s overall quality of life.

We will continue to support the group as and when required/needed.

By Sharon Smith, Lynn Clarkson and Madiya Shokat, the Energy Know How Team

A Client got in touch with Madiya from the energy team. Madiya previously met the Ms J* at the Eastwood Village Primary School who wanted some energy advice and she chose to meet at Clifton Learning Partnership as it’s close by to where she lives. She recently moved here to the UK, and she is struggling to understand how her bills work. Ms J bought her bills with her and one of the letters that she was struggling to understand was the breakdown of her bill. Madiya explained to her how much is going towards her electric and how much is going towards her gas. Ms J didn’t realise it will be one bill for both gas and electric in total as a direct debit. Ms J also realised that so far, her gas has been higher than her electric and didn’t understand why. She was asked if she is using her gas more than electric and mentioned she is cooking every day and using her gas for that as well as using the gas to make tea. Ms J was advised to lower this and try to make her tea using the kettle and when making food, see if she can make food that can last a couple of days, to save her using her gas every day. Ms J was also advised of some energy saving tips around the household to help her save on her energy annually. She was offered a green doctor as well which Madiya filled out with them. So, she is aware of the minor draught proofing that will be set out in her property. Ms J was very pleased with the amount of help offered to her.

*name has been changed.

By Rachel Cole and Rob Gooding, The Tenant Involvement team

As part of our new contract with RMBC, RotherFed must deliver two pop-up events across the brough.  Our first one was held on the Fitzwilliam Estate in Swinton, and this was a huge success.  We thought of the White Bear Estate at Wath for our second one and after agreement from RMBC staff we started to plan this.  The White Bear Estate is a disengaged area where we have struggled to get residents involved, despite many years of trying! FLUX have recently been putting some activities on the estate which residents have become involved with and have enjoyed.

Prior to the event we produced and delivered over 250 leaflets around the estate as well as promoting it on social media platforms.

Our event took place on Wednesday 28 August from 12pm until 4pm and luckily the sun was shining.  DB Entertainment brought a bouncy castle and slide and provided free hot dogs for the children to enjoy.  Early Years Help attended with activities along with our Energy Know How Stall and Tenant Involvement.  The face painter was kept extremely busy over the 4 hours, painting lots of different faces.  It was a great event with a fabulous turnout.  We had approximately 250 people attend the event, with around 60% being children and the rest parents or guardians.  90% of residents attending were council tenants.  We signed 12 residents up to the Connectors Pool who expressed an interest in becoming involved in council’s services/meetings.  We also spoke to 3 residents who are very interested in forming a TARA on the estate, which is amazing news.  Rachel will organise a meeting with these tenants very soon and move things forward.  RMBC Housing and Neighbourhoods staff also supported on the day.  It was a great day and hopefully the start more activities to happen on this estate.

An update from the Energy Know How team – one of the attendees who spoke with the energy team whilst at the event has been awarded 6 x prepayment vouchers worth a total of £294.00 because of their application to the Centre for Sustainable energy.

Quotes from a couple of residents.

“It’s so nice to see the field full of activity and children enjoying themselves”.

“Would like to see activities like this happen more often on this estate, it been a lovely day”.

By Dan Barron and Sam Dixon, The Heat of the Community Project

On a warm summers evening in August, Clifton Park saw 9 volunteers come together with project workers from Rotherfeds Heart of the Community project to help to create a new forum. The planned activity for the day was to litter pick and discuss what groups thought Rotherham needed to support litter pickers better and how that could be achieved.

The forum was well attended by seasoned Litter pickers from the S61 litter pickers, Rawmarsh & Parkgate Friends of Green Spaces, Rotherham’s Older Peoples forum and the Rotherham Inter faith group. Whilst picking in the centre of the park 9 bags of litter were picked to provide a safe and clean area for families to enjoy at the height of the summer.

The rubbish that was collected by the group was quickly collected by the rangers in the park with further reports of where sharps were discovered being made to the relevant council department. A good haul for 45 minutes work on a refreshing summer afternoon.

Once we had regrouped, we asked what groups thought Rotherham needed to support litter pickers better and how that could be achieved. There were lots of conversation and ideas It was agreed that it would be a good start to create an online forum on social media where all litter pickers from the borough can come together to share their events, achievements and stories. There is interested in creating a committee which will continue to be explored.

After our discussion we all enjoyed a share of sandwiches, crisps and cake.

So far, the group has managed to increase its online membership to 90 individuals. The group is already seeing lots of members posting about litter picks across Rotherham. The next plan is to create another event that will engage with more members and will have a positive impact on more green spaces in Rotherham.

By Rob Gooding and Rachel Cole, the Tenant Involvement team

Lots of good work continues on this estate with lots more planned.  At the end of July two community skips were held on the estate, and these were both filled within a couple of hours.  The caretakers helped with this by collecting large bulky items from residents’ home.  An additional skip maybe held later in the year. On Monday 19 August we held a community litter pick on the field off Calladine Way ready for an activity day the following day, we then continued to pick litter from around the estate. It was nice to see that the estate had been kept in a reasonable tidy condition. Rachel organised with Wayne Munroe Smith to get the equipment required, he also arranged to have the rubbish we collected picked up.

The following day FLUX provided arts and crafts on the green space opposite the shops along with parkour for the children to enjoy.  The libraries also attended, and children sat and read/listened to stories.  It was a lovely afternoon; the sun was shining, and everyone enjoyed themselves. 

Also, for the first time in a long time this year the residents enjoyed a coach trip to Cleethorpes in August.  This was organised and subsidised through the TARA on the estate.  The TARA had raised funds through tombola’s etc which when towards the cost of the coach making it more affordable for residents to attend.  Residents of all ages had a lovely day and asked if they could sort another day trip out soon!  As the TARA progresses it is hoped they can investigate funding towards this and other activities/trips.

A drop-in event for tenants for RMBC Housing Services and partners i.e. Mears, Equans etc is to be organised for later this year as well as a Halloween event in the October half term holidays.